Understanding a Financial Hold on Your JCTC Student Account

A Financial hold means your account has an outstanding financial issue that needs your attention. To see the exact reason, log into Student Self-Service - the hold's details and instructions appear there.

What a Financial Hold Is 

A Financial hold is placed when your account has an outstanding financial matter - most commonly an unpaid balance, past-due charges, a balance sent to collections, or an unresolved account issue.

How to See Why the Hold Was Placed 

1. Log into MyPath.
2. Select the Student Self-Service tile.
3. From the Student Homepage, review the Holds area, which shows every hold on your record with detailed messages explaining the reason.

Common Reasons for a Financial Hold 

• Unpaid tuition, fees, lab fees, or reinstatement/late charges

• A balance sent to collections (typically balances over $100)

• Missed payment plan installments

• Third-party or employer sponsor documentation not received by the deadline

• Insufficient anticipated financial aid to cover charges

How to Resolve a Financial Hold 

1. Pay online: MyPath → Student Self-Service → Account Balance → Make a Payment (unavailable if you also have an NSS hold).
2. Pay in person or by mail: Bursar's Office at Downtown (JEC, 3^rd floor) or Southwest Campus (Student Community Building, Room 109), or mail check/money order (include student ID) to JCTC Bursar's Office, 109 E. Broadway, Louisville, KY 40202.
3. Enroll in a Nelnet payment plan through Student Self-Service ($30 enrollment fee per semester). 
4. Submit third-party sponsor or scholarship documentation to the Bursar's Office by the payment deadline.
5. Request removal of eligible late charges by emailing Angie Henes (angie.henes@kctcs.edu) and Amanda Tindall (amanda.tindall@kctcs.edu) from your student email, describing why the charges are invalid and including your student ID.
6. Contact a collection agency if your balance was sent to collections; contact info appears on the collections account hold.
7. Email the Business Office at jf-bursaroffice-main@kctcs.edu for guidance.

Related FAQs 

• Why is a No Self-Service Payments (NSS) hold on my account? - FAQ webpage that explains why holds occur on the account.

• Why do I have a balance if I have financial aid? - FAQ webpage with overview of disbursement and balances.   

• How do I request the removal of late payment charges? - FAQ webpage with fees assessed for late payment, reinstatement, and petition for exception.

• How can I pay my balance that was sent to collections? - Balances over $100 may be sent to collection agencies; contact info is listed on the collections account hold. 

• Will I be able to enroll for the next semester if I have an outstanding balance on my account? - Balances must be resolved to register. 

Additional Information 

• Emergency funding resources are available through JCTC Student Life. 

• Late payment charges at Jefferson: $75 late fee and $75 reinstatement fee.

• If your classes were reinstated after being dropped for non-payment, additional charges may apply. 

• Any hold blocks certain student services until resolved; check Student Self-Service regularly. 

(Student Accounts > Student Accounts General)